Privacy Policy

1. What Information We Collect

We may collect the following types of personal data:

• Reservations & Bookings: Name, contact details, and any special requests.
• Transactions: Payment details, receipts, and billing information.
• Website & Digital Interactions: IP addresses, cookies, and browsing behaviour.
• Marketing Preferences: Information provided when subscribing to newsletters or promotions.
• Feedback & Communication: Records of interactions via phone, email, or social media.
• Wi-Fi Usage: If you use our restaurant's Wi-Fi, we may collect device information and browsing activity in accordance with our terms of service.

Please note that phone calls may be recorded for training and quality assurance purposes.

2. How We Use Your Information

We use your information to:

• Process reservations and orders efficiently.
• Communicate promotions, updates, and special offers (with consent).
• Improve our services and enhance your experience.
• Ensure security and fraud prevention.
• Comply with legal and regulatory requirements.
• Provide access to our Wi-Fi services and ensure network security.

3. Legal Basis for Processing Personal Data

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The legal bases for processing may include:

• Performance of a Contract: To provide requested services such as reservations and orders.
• Legitimate Interests: For operational improvements, fraud prevention, and customer experience enhancement.
• Consent: Where required for marketing communications or optional data collection.
• Legal Obligations: To comply with applicable laws, such as financial reporting and regulatory requirements.

4. Sharing & Protecting Your Data

We do not sell your data. However, we may share it with:

• Payment providers for transaction processing.
• Service providers assisting in restaurant operations.
• Authorities when required by law.
• Third-party platforms that help us manage bookings, promotions, and customer feedback.

We take reasonable security measures to protect your data from unauthorised access, loss, or disclosure, in line with UK GDPR requirements.

5. Your Rights Under GDPR

Under UK GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to rectify inaccurate or incomplete information.
• Deletion: Request the removal of your personal data where applicable.
• Restriction: Limit how we process your data under certain circumstances.
• Objection: Opt out of certain processing activities, such as direct marketing.
• Data Portability: Request a transfer of your personal data in a structured, commonly used format.

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking Technologies

We use cookies to enhance your experience. You can manage cookie preferences through your browser settings.

7. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website, and continued use of our services implies acceptance of the revised policy.

8. Contact Us

If you have any questions about this Privacy Policy, or how we handle your data, please contact us at:

[email protected]